Refund policy

Effective Date: February 19, 2026

Each piece from Clay and Cloth Studio is thoughtfully made by hand. We want you to be pleased with your purchase.

Returns

We accept returns within 14 days of delivery for unused items in original condition.

Customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

Non-Returnable Items

  • Gift cards

  • Used or worn items

  • Items returned after 14 days

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Photos of the damaged item

  • Photos of the packaging

  • Your order number

We will work with you to provide a replacement or refund.

Refunds

Once we receive and inspect the returned item, refunds will be issued to the original payment method.